Effective date: November 7, 2026
OnThis is built for temporary, low-pressure social connection. This Privacy Policy explains what information we use to run the service, why we use it, how we protect it, and the choices you have.
1. Information we collect
Account and profile information
We collect the information needed to create and manage your account, such as your email address, phone number or other sign-in identifier, chosen first name, optional nickname and surname, username, avatar, birthday or age-eligibility information, and any optional profile information you choose to add.
Rooms and participation
When you create or join a room, we process information needed to run that room, including the room name, host, vibe, privacy setting, duration, participant membership, and join and leave activity.
Ordinary messages in a live room are not kept as a permanent chat history or a replay you can return to. If OnThis adds a feature that stores more of what people share, we will update this policy before relying on different rules for keeping that content.
Friends and presence
We process friend requests and connections as well as the presence choice you make, such as online, away or offline. We also use connection information needed to run live rooms. When you choose to be visible, friends may be able to see that you are around on OnThis.
Contacts
Contact syncing is optional. If you choose to use it, we use contact information only to help identify people you may already know on OnThis. We do not use your address book to build an advertising profile.
Location
OnThis does not currently use precise location for room discovery. The current mobile app does not expose location sharing as a consumer feature and does not save your exact location coordinates as part of your account or privacy settings.
Product use and quality
We process limited information about app sessions, room starts and endings, and optional hosting-feature checks to understand how OnThis is working, fix problems, and plan capacity. These usage events do not include room chat content, your contact list, precise location, or safety-report narratives.
Safety, security, and support
If you block or report someone, report a room, submit an intimate-image removal request, contact support, or make a privacy request, we process the information needed to review and respond. We may also process limited device, network, login, and security information to protect accounts, prevent abuse, and keep the service reliable.
Membership and purchases
When you use paid membership features, we process the plan, store product, purchase or transaction reference, subscription status, renewal or expiry information, and records needed to link a verified purchase to your OnThis account and check trial eligibility. Apple or Google handles native purchase payment details; OnThis does not receive your full payment-card number from those purchases.
Support conversations
When you submit a Support request, we store its category, your messages, replies, request status and limited notification-delivery records. Authorized staff may add private notes to handle the request. Email notifications are sent through Resend. Do not include passwords, authentication codes or payment-card details in a request.
2. How we use information
We use information to:
- create and secure accounts;
- provide rooms, friends, presence, chat, and shared activities;
- deliver service communications and notifications when those features are available;
- enforce blocks, reports, room moderation, and community rules;
- investigate abuse, fraud, security incidents, and safety concerns;
- respond to access, export, deletion, and intimate-image removal requests;
- verify purchases, provide paid benefits, reconcile subscription changes and prevent repeated introductory trials;
- measure room health and improve the reliability of the service; and
- comply with applicable law and valid legal process.
OnThis does not sell your personal information.
3. Temporary rooms and retention
OnThis is designed around temporary rooms rather than a permanent public feed. Closed rooms are not kept as a consumer-facing replay or archive.
We keep information only for as long as reasonably needed for the purpose it was collected. Current retention includes:
- limited app-usage events for up to 180 days; when you delete your account, those events are no longer linked to your account;
- disconnected presence connection records for up to 24 hours;
- basic details about rooms that have closed or run out of time, for up to 30 days;
- safety reports, records of removing someone from a room, and records confirming account deletion without identifying the deleted person, for 90 days;
- a protected one-way record of a deleted sign-in identity for 30 days to prevent the same deleted identity from immediately recreating the account;
- basic details about requests for a copy of your data for up to 180 days while open, and for 30 days after a request is completed or declined;
- basic details about intimate-image removal requests for 365 days after we receive them and, once resolved, at least 365 days after that resolution; and
- restricted records of safety and account-data actions for 365 days.
If a legal hold requires us to keep a specific record for longer, we keep only that record until the legal hold ends. Your deleted account is not restored.
OnThis does not keep extra copies of past rooms for you to replay. Companies that help us run the service may keep backups under their own security practices.
4. Service providers
We work with other companies to run OnThis. Supabase helps us store information and manage sign-in. Render hosts our application service. Resend delivers service email. Apple and Google process native subscriptions and provide purchase-status information. Other companies may help deliver room media and device notifications when those features are enabled.
These providers may process information only for the services they provide to OnThis and are subject to appropriate contractual and security requirements.
We may also disclose information when required by law, in response to valid legal process, or when reasonably necessary to protect users or others from serious harm.
5. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, receive a copy of, restrict, or object to certain uses of your personal information.
You can manage your presence setting in Settings. You can request a copy of your data through Settings. You can initiate account deletion in Settings or use the public web account-deletion resource if you no longer have the app installed.
When you delete your account, OnThis removes your OnThis account and its linked sign-in identity, and signs you out. Some safety, security or account-action records may remain for the time periods listed above, when allowed or required to prevent fraud, protect people, comply with the law or resolve disputes.
6. Camera, microphone, and media
Microphone access is optional and is used for room audio. Camera access is not currently enabled in the production mobile experience. OnThis does not record ordinary room audio or video as part of the normal room experience. Device permissions can be changed through your device settings.
The public intimate-image removal form does not accept uploads of intimate images or videos. It asks for a locator and the information needed to review the request.
7. Children
OnThis is not intended for children under 13. If we learn that an account belongs to a child who is not permitted to use the service, we will take appropriate steps to restrict or remove the account and associated personal information.
8. Security
We use security measures designed to protect personal information, including access controls, authentication protections, encrypted connections, and restricted access to production systems.
No service can guarantee absolute security. If we become aware of a security incident involving personal information, we will investigate and provide notices when required by applicable law.
9. Changes to this Policy
We may update this Policy as OnThis changes. If a change materially affects how we use personal information, we will provide appropriate notice before the change takes effect.
10. Contact
OnThis is operated by D 313 Labs LLC. For privacy questions or access, export and deletion requests, contact support@d313labs.com. We may ask you to verify ownership before acting on an account request. Do not send your password, authentication code or payment-card details.